| Once you have decided your approach, you need to
identify the key personnel within the organization. This will give
you structure and help you to identify the key persons at the
Strategic, Tactical, and Operational level. To begin, you’ll need
to create a blank form using Figure 1as the template, and then
enter in the appropriate boxes the key names from the echelon or
level that you have chosen.
It is possible that you may decide to sell ITIL on different
levels. To avoid confusing the levels and the concept that you
wish to sell, first prepare and complete a separate form for each
level or echelon, trying not to mix names in one diagram. Once you
have completed the forms, look for connections and hierarchy. A
tip in rolling out your campaign is to decide which option will be
your primary path, so that if you are short of time and resources
you can follow the path of highest return. |
