| Very often, the benefits of ITIL are obvious to
those who have received ITIL education, read ITIL books, or
attended an ITIL- focused conference. However, convincing others
on how ITIL can impact the organization can be challenging.
IT managers often fail to adequately promote ITIL within their
organization. Some promote it only at one level rather than at
multiple levels in the organization. Others focus their efforts on
one key department, rather than promoting the benefits of
successfully implemented ITIL-based processes to all potential
beneficiaries across the organization.
It is important to understand that ITIL processes are not a
quick fix, nor will ITIL turn a poor IT infrastructure into a
great one overnight. It takes time, planning, and commitment to
reap the full benefits of ITIL. Your commitment, and the
commitment of other key individuals in the organization is
critical. = Many people tend to become fanatics or disciples of
ITIL and do not adequately demonstrate the case for ITIL to other
less enthusiastic members of the IT team. ITIL requires high level
of commitment, and taking the time to work through the process of
building commitment throughout the organization is a key success
factor for the implementation of ITIL.
Organizations are typically structured around three key levels:
strategic, tactical, and operational. Each level has different
views and expectations of the IT infrastructure processes. Success
lies in defining these levels within an organization, identifying
their expectations, and showing how ITIL can help them achieve
their expectations.
In this booklet, you will learn how to sell ITIL internally. By
following the steps outlined within, you will be able to identify
the role of people at different levels within the IT organization
understand the expectations of the key players at these different
levels. You will learn how to build a case for ITIL that meets the
expectations across the organization and builds commitments for
adopting best practices. |
