 Malcolm Fry, a recognized IT industry luminary with over 35 years experience in Information Technology, serves as an independent executive advisor to BMC Software, and Remedy, a BMC Software Company. Malcolm offers an unparalleled breadth of knowledge and experience in IT business and technical issues. Malcolm is the author of four bestselling books on IT service and support, and he has had many other articles and papers published. Technology journalists regularly use Malcolm as a valuable source of information, and he is also the solo performer in a highly successful, bestselling video series made for the Help Desk Institute. He has Masters-level ITIL certification.
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Malcolm began his IT career in 1967 while working for a major bank in London. Over the following 13 years, he performed many IT functions, including system programming and a variety of management roles. During the same period, Malcolm worked in a number of industries including retail, production, oil, and pharmaceuticals. This experience, coupled with his impressive technical background, gives Malcolm an unparalleled breadth of knowledge and experience.
Malcolm began his knowledge brokering career in 1980, and since that time, he has not only pursued a solo career, but has also been on the boards of various organizations, including Protocol International Limited and Help Desk Institute's Strategic Advisory Board. It was during this period that Malcolm passed his ITIL Managers (Masters) Exam.
He was active in the birth of the Information Technology Infrastructure Library as both a contributor and reference source. Malcolm is currently a member of the ITIL Advisory Group (IAG), which is responsible for overseeing Version 3 of the core ITIL publications.
It was in the early 1980s that Malcolm wrote and presented, for the Help Desk Institute (HDI), the definitive Help Desk video series, which has been acclaimed as a groundbreaking milestone in the development of the Service Desk. In 2005, he repeated this success, but this time with a DVD for Service Desks focusing on the relationship between Service Desks and ITIL Service Support. In 2004, he began to write a series of booklets, commissioned by BMC Software, around ITIL Service Management. So far, over 100,000 of the first six booklets are now in circulation.
Malcolm authors his own material; during his long and diverse career, he has presented in 40 countries, to huge numbers of people, and is in constant demand worldwide as a dynamic, entertaining, and knowledgeable speaker. Additionally, Malcolm serves on the University of Dallas ITSM Advisory Board Member for their new IT Service Management MBA program.
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